Terms & Conditions

1. About SOON Clothing

SOON Clothing is an online fashion retailer offering clothing and fashion-related products to customers.

Throughout these terms, references to "SOON", "we", "our" or "us" refer to SOON Clothing.

References to "you" or "customer" refer to anyone accessing our website or purchasing our products.

2. Products and Availability

We aim to ensure that all product descriptions, images, colours and prices displayed on our website are accurate.

However:

• Actual product colours may vary slightly depending on your screen or device.
• Product measurements and sizing information are provided as a guide.
• All products are subject to availability.
• We reserve the right to discontinue or update products without prior notice.

If an item becomes unavailable after you place an order, we will contact you to arrange an appropriate solution, including a refund where applicable.

3. Pricing and Payments

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

We reserve the right to update product prices, promotions and discounts at any time. Changes will not affect orders already accepted, except where an obvious pricing error or other lawful reason applies.

Payments must be completed using the payment methods made available at checkout.

An order will only be processed once payment has been successfully confirmed.

SOON Clothing does not store full payment card details. Card payments are handled by the relevant payment service provider.

4. Orders and Order Confirmation

Once you place an order, you will receive an order confirmation through the contact details provided at checkout.

SOON Clothing reserves the right to investigate or cancel an order in circumstances such as suspected fraud, incorrect pricing, payment failure or product unavailability.

If an order is cancelled after payment has been received, any applicable refund will be arranged.

Please ensure that your delivery details and contact information are correct before completing your purchase.

5. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe communicated on our website or at checkout.

Delivery times may vary depending on your location, courier services and other circumstances beyond our control.

Customers will be responsible for providing accurate delivery addresses and contact information.

SOON Clothing cannot be held responsible for delays caused by incorrect delivery information or circumstances outside our reasonable control.

Any applicable delivery fees will be displayed during checkout.

See also: Shipping information

6. Returns, Exchanges and Refunds

We want you to be satisfied with your purchase.

Our Returns & Exchanges Policy explains the procedures for returning products, requesting exchanges and obtaining refunds.

Please refer to our separate Returns & Exchanges Policy for further information.

Nothing in this section limits your rights under South African consumer protection legislation, including applicable cooling-off rights under the Electronic Communications and Transactions Act.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been dispatched may be subject to the applicable returns and cooling-off procedures.

Your statutory cancellation rights remain unaffected by this policy.

8. Promotions and Discounts

Promotional offers, discount codes and special deals are subject to their stated conditions and validity periods.

Unless otherwise specified:

• Promotional offers cannot be exchanged for cash.
• Discount codes cannot be used after their expiry dates.
• Offers may not be combined with other promotions.
• Promotions are subject to product availability.

9. Website Use

You agree to use the SOON Clothing website responsibly and lawfully.

You may not:

• Use our website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our systems.
• Copy, reproduce or distribute website content without permission.
• Interfere with the website's functionality or security.

10. Intellectual Property

All website content, including logos, brand names, photographs, graphics, product descriptions, designs and written material, belongs to SOON Clothing or its respective licensors unless otherwise stated.

No content may be reproduced, distributed or used commercially without prior written permission.

11. Limitation of Liability

SOON Clothing will take reasonable steps to ensure that its website operates correctly and that products meet applicable quality standards.

To the extent permitted by law, SOON Clothing will not be responsible for indirect losses arising from circumstances beyond its reasonable control.

Nothing in these terms excludes or limits any consumer rights or liabilities that cannot lawfully be excluded under South African law.

12. Privacy and Personal Information

Your personal information is collected and processed in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

Please review our Privacy Policy to understand how we collect, use and protect your information.

13. Changes to These Terms

SOON Clothing reserves the right to update or amend these Terms & Conditions when necessary.

Updated terms will be published on this website with a revised date.

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African legislation.