Returns & Exchanges Policy

1. Returns

Customers may request a return within 7 days of receiving their order, provided that the item:

• Is unworn, unused and unwashed.
• Is in its original condition.
• Has all original tags and labels attached.
• Is returned in its original packaging, where applicable.
• Is accompanied by proof of purchase.

Items showing signs of wear, damage caused by the customer or alterations will not qualify for a return unless the item is defective or otherwise protected by applicable consumer law.

2. Exchanges

If you have received the wrong size or would prefer a different item, you may request an exchange within 7 days of receiving your order.

Exchanges are subject to stock availability. If the requested replacement is unavailable, we will discuss an alternative solution with you.

3. Incorrect, Damaged or Defective Items

If you receive an incorrect, damaged or defective item, please contact us as soon as possible.

SOON Clothing will assess the issue and arrange an appropriate solution in accordance with the Consumer Protection Act of South Africa.

Where applicable, customers may be entitled to a repair, replacement or refund.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method where possible.

Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

5. Return Shipping

For returns due to a change of mind, incorrect size selection or personal preference, the customer is responsible for the return shipping costs, subject to applicable consumer law.

If the return is due to an incorrect, damaged or defective item, SOON Clothing will cover the reasonable return shipping costs.

6. Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return unless defective or otherwise required by law. These may include:

• Undergarments.
• Items marked as final sale, where legally permitted.
• Customised or personalised items, subject to applicable consumer law.

7. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with:

• Your order number.
• Your full name.
• The item you wish to return or exchange.
• The reason for your request.
• Photographs, where applicable.

Our team will guide you through the process and provide the necessary return instructions.

8. Contact Us

For all returns, exchanges or refund enquiries, please contact SOON Clothing through our official customer support channels.

We appreciate your support and thank you for shopping with SOON.